Work at Wahoo

Algorithm Developer

We are seeking an experienced Algorithm Developer to develop innovative solutions working with data ranging from low level sensor data up to high level athletic data.

Are you excited about the challenge of developing algorithmic magic at the core of Wahoo’s next generation products? Then throw your name in the ring!

Key Responsibilities:

• Collect, visualize, and analyze data from a wide variety of sources including electromechanical brakes & actuators, accelerometers, GNSS, barometers, heart rate, and lidar
• Process data in time and frequency domain using state of the art digital signal processing techniques
• Develop physics and biomechanical models that are both dynamic and predictive
• Perform numerical simulations and model optimization to improve algorithm performance
• Design, analyze, and optimize control systems
• Develop algorithms to be implemented in production firmware and software
• Work closely with firmware and hardware teams to ensure seamless integration of algorithms on Wahoo devices
• Develop and optimize signal processing and machine learning algorithms to extract physiological metrics from raw sensor data.
• Collaborate with data scientists, engineers, and domain experts to translate research findings into production-ready features.
• Validate algorithms through rigorous testing, including lab-based experiments and real-world data analysis.

Qualifications & Skills:

• MSc or Phd in Computer Science, Mathematical Engineering, Electrical Engineering, Biomedical Engineering, (Bio)mechatronics, or similar
• Experience with machine learning frameworks and signal processing techniques
• Expert knowledge of mathematical modeling, numerical simulation, and optimization
• Proficiency in Python, Matlab, and C/C++ for algorithm development and data analysis
• Strong analytical and problem-solving skills with the ability to work on complex, ambiguous problems.
• Experience deploying algorithms and managing version control in production environments, including embedded systems or cloud-based solutions, is a plus.
• Ability to communicate effectively in a worldwide environment
• Ability to travel internationally as required, typically once or twice per year
• Passion for health, fitness and/or endurance sports is a plus.

Other desirable experience and skills include:

• Experience working with accelerometer, GNSS and/or heart rate data
• Experience working with electromechanical brakes and/or actuators
• Experience with system identification and control systems design

VP Global Marketing

Wahoo Fitness is seeking a dynamic and results-oriented VP of Global Marketing to champion our mission of building a better athlete in all of us. Based in Atlanta, you will spearhead a high-performing team responsible for building brand awareness, deepening product understanding, and driving robust customer acquisition. This pivotal role demands a highly collaborative leader who can forge strong partnerships across internal teams and external creative agencies to bring compelling seasonal and evergreen narratives, products, content, and services to life across digital, retail, event, and social channels.

As a key member of our leadership team, you will be instrumental in developing and executing consumer-centric strategies and seamless commercial experiences across both digital and physical retail environments. We are looking for an innovative problem-solver with a strong background in brand marketing, a passion for data-driven insights, and an unwavering focus on the consumer. You will possess the agility to think strategically and execute tactically, inspiring "Wahooligans," activating brand advocates, enhancing, and expanding our brand reputation, preference, and driving significant revenue growth.

Key Responsibilities

• Define and execute the short and long-term global marketing vision for Wahoo, developing and implementing key consumer strategies that resonate and inspire endurance athletes
• Collaborate closely with all business functions to ensure exceptional and consistent end-to-end customer experiences across all touchpoints
• Develop clear and comprehensive project briefs outlining strategy, timelines, deliverables, and KPIs for marketing initiatives, effectively communicating with internal and external stakeholders and agencies
• Oversee social media strategy, influencer engagement, and ensure consistent brand messaging and visual identity across all external channels globally
• Lead the ideation of content initiatives for owned platforms, partnering with the creative team to manage the planning, development, and execution of engaging content
• Drive cross-functional teams to successfully implement marketing roadmaps and achieve ambitious sales and customer objectives
• Partner with global sales and marketing teams to develop and execute impactful omnichannel activation plans, including overseeing retail displays and field marketing events
• Build, mentor, and develop a high-performing global marketing team, fostering a problem-solving culture, strategic thinking, and customer- centricity

Ideal Candidate Attributes

• High-potential leader with a proven track record of delivering results in a global marketing
• Highly collaborative and adept at building strong relationships across diverse teams
• Passionate about endurance sports and developing consumer-centric strategies
• Experienced in creating compelling commercial experiences across digital and retail channels
• Strong background in brand marketing with a demonstrated ability to solve problems creatively and innovatively
• Data-driven and consumer-obsessed, translating insights into actionable strategies
• Comfortable moving seamlessly between strategic vision and tactical execution

Essential Role related Pre-Requisites / Requirements

• Bachelor’s degree in business or marketing; MBA preferred but not required
• Entrepreneurial spirit; Strong desire to work in a start-up culture
• Proven ability to flex from big picture strategic thinking to “in the weeds” execution details
• 10+ years of experience in marketing consumer goods, digital commerce, or retail industry
• Personal passion for consumer electronics and fitness technologies
• Strong organizational skills, creative and consumer obsessed
• Experience managing PR and creative agencies
• Deep attention to detail and dedication to accuracy and precision
• Excellent written and verbal communication skills
• Proven ability to collaborate and manage multiple projects meeting tight deadlines
• Experience working with large consumer brands across various time zones, preferably across health, wellness, sports, and/or technology categories

Wahooligan Experience Specialist

As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.

Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!

Key Responsibilities

• Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
• Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
• Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
• Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
• Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
• Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
• Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
• Test returned products to collect feedback and identify issues.
• Coordinate shipments of defective products to manufacturers for testing or credit.
• Oversee the in-house inventory of spare and refurbished parts.
• Contribute to team success by achieving measurable outcomes.

What We’re Looking For

• Language Skills: Foreign language proficiency is a bonus - especially German
• Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
• Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
• Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
• Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
• Communication: Excellent written and verbal communication skills with practiced listening abilities.
• Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Resilience: Thick-skinned and capable of managing challenging customer interactions.
• Ownership: Self-motivated with a bias for action and a commitment to delivering results.
• Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.