At Wahoo, our employees call themselves Wahooligans. To be a Wahooligan means to be driven by the purpose of building the better athlete in all of us. It means to be inspired by the vision of being THE global leader in smart fitness and training. It means operating by a core set of values that include challenging the status quo, supporting each other, doing the right thing, taking ownership of your work and having fun.
Wahooligans have been completely transforming the way endurance athletes train since we launched the first smart trainer for cyclists in 2013, the KICKR. We didn’t stop innovating there though. In 2016, we launched the first app-enabled GPS bike computer, the ELEMNT. In 2018, we launched the first indoor grade simulator, the CLIMB. In 2019, we launched the KICKR Bike, arguably the most innovative bike simulator on the planet. Then in 2020, we broke into the multisport endurance space with the first GPS watch with touchless transitions, the RIVAL. We do not plan on stopping there, and we need great people to join us as we continue to transform the training experience. As a company that is constantly innovating, we need to hire great people and often ask them to do things that push them out of their comfort zone. After all, as Wahooligans, we find comfort in discomfort. If you are up for that kind of challenge, we invite you to keep reading.
Open Positions
Customer Support Agent
Department: Customer Service
Location: Atlanta, Georgia and London, UK
We’re looking for a Customer Service Representative to be a part of Wahoo’s industry leading customer service group. Are you excited about the challenge of helping Wahoo provide a top tier customer experience to Wahooligans across the globe? Then throw your name in the ring!
- Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
- Resolve customer issues by determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment and follow up to ensure resolution
- Use our customer service management system, [Zendesk], to log and manage customer service interactions
- Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, canceled)
- Explain the differences between various products for pre-sale customer inquiries
- Create database of product issues for ongoing analysis and partner with developers to resolve issues
- Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
- Test returns to collect and analyze customer feedback/issues
- Contribute to team effort by accomplishing measurable results
- Coordinate shipments of defective products to manufacturers for testing and/or credit
- Manage in-house spare / refurbished parts inventory
In this role, you will:
- A minimum of 1-3 years demonstrated experience performing a customer service role
- Prior experience working in a customer service role, preferably for a technology company dealing with connective devices
- A demonstrated ability to learn, understand, and follow established procedures based on technology
- A strong technological literacy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
- Exceptional customer service skills; pleasant, patient, and friendly attitude; plays well with others
- An ability to handle all customers patiently and with kindness
- Excellent written and verbal communication skills plus practiced listening skills
- A detail orientation with strong organizational ability to handle multiple events simultaneously
- A strong ability to problem solve and prioritize
- A “thick skin” and are able to handle complaints and unpleasant customers
- A strong bias for action and demonstrated desire for ownership
- Excellent time management and follow-up skills
- Foreign language a plus
- An enthusiasm for endurance sports; preferably cycling and running
- An entrepreneurial spirit and passion for sport/fitness and technology
- A willingness to work a flexible schedule to include early evenings and weekends
- Self-motivation and ability to work well in a team environment
We’d love to hear from you if you have:
Electrical Design Engineer
Department: Hardware Engineering
Location: Wahoo HQ (Atlanta, Georgia)
Reports to: Head of Hardware Engineering
We’re looking for an Experienced Electrical Design Engineer to help develop cutting edge computer systems, motor control boards, displays and sensor devices, RF communications modules, consumer devices and many more diverse and challenging electrical circuits.
Are you excited about the challenge of developing new and advanced solutions to help the endurance athlete perform better and faster than ever before? Then throw your name in the ring!
- Design and validate embedded systems based on ARM architectures, running RTOS or Android
- Develop motor control modules that employ sophisticated algorithms to drive motors ranging from several watts to 5kW in power. Control speed, torque and power based on simulated behavior of real world training equipment
- Design various power supply systems that include DC/DC, AC/DC, low and high power capabilities
- Take new products through full regulatory compliance certifications and debug and update designs to achieve compliance with emission standards, safety regulations, environmental requirements
- Use multiple different CAD tools to capture schematics, guide layout design and prepare full design documentation necessary for manufacturing
- Maintain existing designs, debug and solve problems and issues reported from the field
- Work with third party suppliers on specialized designs of antennas, RF components etc., where the schedules or resources do not warrant an in-house design
- Participate in design reviews and be part of larger teams as needed on different projects
In this role, you will:
- At least 5+ years of experience in electrical engineering and manufacturing
- Experience in introducing products into manufacturing, or high volume production
- Excellent communications skills, experience working in a matrix organization
- Direct hands-on experience in bringing up and debugging new designs
- Familiar with mainstream CAD tools like Altium, Cadence, Orcad.
- Familiar with theory and operation of high speed circuit design, various power supply topologies, RF design, opamps, microcontrollers, SoC, analog and digital
- Proven ability to handle stressful situations in complex development environments
- Experience working with international OEM partners
- Ability to communicate effectively in a worldwide environment
- Ability to travel internationally as required, once a year
- New product introduction and Manufacturing operations experience desired
- Entrepreneurial spirit
- Passion for fitness and/or technology
- BS or MS in EE
We’d love to hear from you if the following describes you:
Email Marketing Specialist
Department: Department: Marketing
Location: Wahoo HQ (Atlanta, Georgia)
Reports to: Digital Brand Manager
The Email Marketing Specialist will own all lifecycle marketing messaging and strategy including promotional, transactional and lifecycle campaigns delivered through email and future CRM channels – you will play a pivotal role in developing and executing email marketing strategy to engage and nurture our audience, drive customer acquisition, and optimize our email channel for maximum impact towards brand and commercial objectives. This is a highly cross-functional position that will work closely with a number of teams including Growth, Marketing, Ecommerce, Creative, and Product to reinforce Wahoo’s brand position, generate revenue through ecommerce sales, and drive subscriber growth through tactics to upsell, engage, and retain a loyal subscriber base.
- Develop and execute a comprehensive email marketing strategy aligned with business goals and objectives
- Define target audiences, segmentation strategies, and customer journeys for messaging campaigns and work with internal data teams to get relevant data fields and triggers into ESP
- Own email blast calendar to support brand, ecommerce and subscriber objectives
- Strategize and implement marketing automation workflows to nurture leads, onboard new users and retain existing Wahooligans and fuel product engagement
- Work with agency to design, develop and deploy email campaigns through Iterable
- Optimize email content, design, and messaging to maximize open rates, click-through rates, and conversions
- A/B test strategy to continually improve campaign performance and gain insights
- Ensure email marketing complies with relevant data protection and privacy laws
- Monitor campaign performance and provide regular reports with key metrics, insights, recommendations.
- Partner with internal groups to gain a deep understanding of the customer database architecture and available data to be used in messaging segments and perform regular analysis that identifies impact of programs on different customer segments
- Work to build long term roadmap for CRM channel expansion strategy and operationalize channels for scale through playbooks and developing email brand standards
Key Responsibilities:
- 4+ years experience utilizing an ESP (Klaviyo, Iterable, etc.)
- Preferred Experience with CDP (segment, bloomreach, etc.)
- Experience working as part of a cross functional team (creative, marketing, data, engineering) and comfortable leading development of email from copy to creative
- Experience with A/B testing and tracking of performance for marketing communications
- Experience working with external creative agencies
- Basic proficiency with Indesign / figma / photoshop or other graphics platform to build and optimize user journeys
Required Skills:
Growth Marketing Manager
Department: DTC - Direct to Consumer
Location: Wahoo HQ (Atlanta, Georgia)
Reports to: Director of eCommerce
We’re looking for a Growth Marketing Manager to lead the growth of our Wahooligan user base across key product categories, ultimately fueling our commercial success in the short and long-term. The ideal candidate will be obsessed with the latest trends and tactics in user acquisition, be an expert in understanding channel attribution, and how to uphold the Wahoo brand throughout the customer journey, while delivering high yielding results. In this role, you will define and execute the acquisition strategy for Wahoo based upon its brand, product and sales growth goals. You will work cross-functionally with DTC, sales and product teams, to drive towards overall KPIs and provide consumer insights to fuel our company’s growth objectives.
Are you excited about the challenge of leading Wahoo’s growth marketing efforts? Then throw your name in the ring!
- Drive customer acquisition growth via efficient spend on identified platforms to target our key consumer segments
- Partner with product, sales, subscription and ecommerce teams to develop performance-driven growth efforts to reach commercial KPIs
- Develop audience segmentation, determine growth narratives at personalized level and identify product funnel stage
- Work collaboratively with agencies to manage in-house day-to-day operation of paid social campaign strategy, set up, testing, optimization, and reporting
- Orchestrate a pipeline of innovative creative focusing on: contextual appropriateness (i.e., UGC), audience targeting, and constant experimentation and iteration
- Work cross functionally with the organic social, content, direct to consumer and partnerships teams to leverage shared themes and assets in your campaigns to deliver a seamless experience for potential customers
- Bring a deep understanding of growth & optimization best practices such as A/B testing to work closely with the business insights team to conduct experiments, evaluate results, and build new features to improve the conversion funnel
- Forecast, budget, and manage to core efficiency metrics while maintaining a long-term view and communicating trends/progress/challenges
- Relentlessly look for an edge by fostering a culture of hypothesis-driven experimentation and iteration spanning campaign structure, funnel optimization, ad creative and beyond
In this role, you will:
- 5+ years experience in paid social, paid search, performance marketing or growth marketing
- Experience in with performance management of both e-commerce and consumer subscription products throughout their career
- Strong background in creative testing in fast cycles to drive performance and reduce paid CAC over the mid to long term
- Ability to form a performance strategy and work with cross-functional team members toward a goal focused on selling Wahoo’s physical and digital products as well as developing a strong prospecting base of new potential customers.
- Proven experience of directly managing one or more acquisition channels
- Experience working on subscription business models for large consumer brands
- Demonstrated experience managing external agencies or partners to deliver against growth goals
- Demonstrated experience showing direct impact towards high growth ecommerce goals
- Demonstrated understanding of analytics platforms and translate data into actionable insights
- Demonstrated ability to work in a dynamic environment and take responsibility to deliver on key priorities
- Positive, self-starter attitude with the ability to work effectively both independently and as part of a team
- Experience using consumer data to build profiles, look-a-like audiences and similar targeting methodologies
- Strong experience with both in platform tracking (facebook / IG) and Google Analytics
It’s really important that you have the following:
- Experience in big data analytics platforms
- Basic proficiency with Indesign / figma / photoshop or other graphics platform to make basic creative changes for A/B testing
Ideally, you would also have:
HR Manager
Department: Human Resources
Location: Atlanta, GA
Reports to: Head of Human Resources
Wahoo’s HR function is charged with ensuring we have the right people, with the right skills, in the right positions, working in a great culture, to enable Wahoo to be the global leader in smart fitness and training. It’s a simple charge that represents a big challenge.
Reporting directly to the Head of HR, the Human Resources Manager performs various human resource duties in the areas of recruiting, benefits, training, employee relations, immigration, HRIS maintenance, reporting and compliance. The HR Manager is also responsible for managing our Global Headquarters in Atlanta, GA and leads global cultural engagement. The ideal candidate for this role will have a proven track record in Human Resources, possess an ownership mindset, a curious and creative mind, and have strong attention to details. In this role you will have the opportunity to greatly expand your knowledge of and experience in the full scope of global Human Resources Management.
Are you excited about taking your career to the next level and having a significant impact? Then throw your name in the ring!
- Act as the main recruiter for all open positions across Wahoo globally and look after the candidate experience for all applicants.
- Provide onboarding support for all new Wahooligans.
- Support training and development initiatives led by the Head of HR.
- Lead activities and initiatives to strengthen Wahoo’s culture.
- Be the main point of contact for Wahooligans on company policies and procedures.
- Partner with Immigration attorneys to manage the immigration process for all sponsored employees and work visas.
- Manage the day-to-day in-office operations of Wahoo’s HQ in Atlanta.
- Be the subject matter expert and main internal point of contact for Wahoo’s benefit offerings.
- Provide guidance on human resources operational issues and employment law.
- Support Wahoo’s Head of HR on the creation and implementation of HR projects and programs.
- Maintain a strong internal customer service focus (employees are the Customers of HR)
In this role, you will:
- 4+ years of relevant experience in the field of HR.
- Proven track record demonstrating skill set and proficiency in key disciplines of HR.
- Able to conduct work assignments of increasing complexity, under moderate supervision with broad latitude for independent judgment.
- Holder of a bachelor's degree (or international equivalent) and/or certification in the field of Human Resources Management
- Possess and ownership mindset, “Can do attitude” and “Get Stuff Done Mentality”,
- Strong desire to be an in-office presence (this is a Monday-through-Friday, in-office role in Wahoo’s Atlanta headquarters)
- Possess a certified sense of humor
- Enthusiast for endurance sports (e.g., running, cycling, triathlon) is a plus
We’d love to hear from you if the following describes you:
Software Engineer - Android
Department: Software Engineering
Location: Atlanta or US-Remote
Reports to: Software Lead
We are seeking an Android Software Engineer with 3-5 years of hands-on experience to join our team and develop a state-of-the-art application designed for a fitness device. As an Android Developer at Wahoo, you will play a pivotal role in shaping the user experience, driving innovation, and ensuring the app's performance and reliability. Your experience should encompass modern Android development tools, especially Jetpack Compose.
Are you excited about the challenge of playing a key role in crafting the in-app experience for Wahooligans around the world? Then throw your name in the ring!
- Collaborate with cross-functional teams, including product managers, designers, and backend developers, to define and develop cutting-edge workout and training features for the fitness device app.
- Design and implement user interfaces using Jetpack Compose for a seamless and visually appealing user experience.
- Develop, test, and maintain Android applications to ensure high performance and reliability.
- Work on optimizing the app for various screen sizes and device configurations.
- Debug and troubleshoot issues, and work on continuous improvement and optimization.
- Stay up-to-date with the latest Android development trends, tools, and technologies, and integrate them into the development process.
- Write clean, maintainable, and efficient code following industry best practices.
In this role, you will:
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent work experience).
- Proven 3-5 years of experience in Android app development.
- Strong knowledge of modern Android development tools, including Jetpack Compose, Android Studio, Gradle, Java and Kotlin, and Gradle.
- User interface theming frameworks such as Material UI.
- Familiarity with procedural programming languages such as C.
- Experience with RESTful API integration and third-party libraries.
- Proficiency in version control systems such as Git.
- Ability to maintain and troubleshoot development platforms and environments.
- Experience with IoT and Bluetooth connectivity.
- Knowledge of cloud services and architecture.
- Strong problem-solving and debugging skills.
- A passion for staying updated on the latest trends in mobile app development and the fitness industry.
- Excellent teamwork and communication skills.
- Prior experience working on health and fitness-related applications.
- Enthusiasm for endurance sports or related activities.
We’d love to hear from you if you have:
Software Engineer in Test (API Automation)
Department: Engineering
Location: US, Remote
Reports to: Leader of Automation
We’re seeking an enthusiastic Software Engineer in Test to drive the quality assurance of our state-of-the-art ecosystem, encompassing unique hardware products, dynamic mobile applications, and robust cloud services. Your expertise will be pivotal in sculpting a seamless experience for our customers as you develop sophisticated API test suites, ensuring functionality, reliability, and excellence. Whether you’re an aspiring junior or a seasoned senior, you’ll find fertile ground for growth at the cutting edge of technology and creativity.
Are you excited about breaking stuff, rallying with a team towards a common goal, and enjoy thinking diffrnt when it comes to product testing? Then throw your name in the ring!
- Design, develop, and maintain automated API test suites to ensure end-to-end quality.
- Collaborate with cross-functional teams to understand system architecture, features, and nuances, driving the clarity and quality of our interconnected components.
- Play an integral role in our CI/CD pipeline, utilizing Jenkins to automate testing and deployment processes.
- Leverage your Python expertise in crafting scalable, maintainable, and robust code.
- Engage with hardware, cloud, and mobile applications, ensuring a seamless integration and user journey.
- Contribute to troubleshooting, issue isolation, and debugging, enhancing product performance and user satisfaction.
- Participate in an agile development process, keeping track of your accomplishments using Jira, and pushing your codes of success through GitHub.
In this role, you will:
- Bachelor's in Computer Science or equivalent in work experience.
- Proficiency in Python, with experience in pytest and a solid grasp of OOP principles.
- Hands-on experience with API testing tools, and a comprehensive understanding of RESTful services.
- Insight into AWS cloud services, showcasing your versatility and skill in a modern digital landscape.
- Involvement with Jenkins and CI/CD pipelines, affirming your commitment to efficiency and cutting-edge practices.
- Experience with version control systems, particularly Git and GitHub.
- A methodical mind adept at problem-solving, critical thinking, and meticulous attention to detail.
- Strong communication skills, underlining your ability to thrive in a team environment and articulate complex ideas with clarity.
- A resonating passion for technology, evident through your curiosity, learning mindset, and a track record of diving deep into technical challenges.
- A cultural fit who shares our values of innovation, excellence, and continuous improvement.
We’d love to hear from you if the following describes you:
- Familiarity with Java, Appium and shell scripting, beneficial but not mandatory.
- Experience or familiarity with hardware/software integration.
- Prior work in an agile development environment.
- Experience with Bluetooth Smart (Low Energy) and ANT+
- Passion for sport fitness and technology
Bonus Points:
Software Product Manager
Department: Product Management
Location: Atlanta / Remote
Reports to: Senior Software Product Manager
We’re looking for a Software Product Manager to lead the cross-functional collaboration between product, marketing, engineering, and design teams to build engaging fitness software products that help build the better athlete in all our athletes. This role is the advocate for our athletes and builds the connection between athlete pain points and the products that address them. The ideal candidate for this role will have experience building consumer software products and has an interest in endurance sports, including training and performance. In this role you will perform user research, market research, requirements development, product definition documentation, and manage products through a highly collaborative development process.
Are you excited about the challenge of developing the next generation of market-leading endurance training software? Then throw your name in the ring!
- Create a product vision and communicate project objectives to multiple groups throughout the organization. Thinking long-term about how we can best solve our athlete’s problems while executing now to reach those goals.
- Analyze various types of market data and perform/direct consumer research to identify user experience pain points and opportunities to delight athletes in new ways.
- Evaluate various customer journeys and identify opportunities to increase trial, conversion, engagement, and retention rates for our subscription business. Validate prototypes with help of UI/UX design team to refine products.
- Collaborate with UX designers and engineering teams (cloud, app, firmware, etc.) to determine options and feasibility of new features. Work closely with teams as work is completed to clarify requirements and ensure efficient delivery of software.
- Manage, prioritize, and refine detailed feature requirements and user stories to support a clear understanding of project plans across the organization. Organize features into a roadmap in alignment with an overall product vision.
- Collaborate with device/hardware team members, including other product managers, industrial designers, and electrical and mechanical engineers to ensure cohesive development of products into the overall integrated Wahoo ecosystem.
- Support the launch of new releases or products by working closely with many groups through the organization, including marketing, customer support, and sales.
In this role, you will:
- Cyclist, runner, triathlete, or someone who likes to get outdoors and be active.
- 3+ years experience in a software product management role developing successful consumer offerings.
- Data driven mindset who wants to know more, learn, and adapt based upon what we learn.
- Ability to work in a dynamic environment and take responsibility to manage projects and deliver on required tasks with a reasonable amount of guidance.
- Technology/software knowledge and understanding, including experience with agile teams.
- Experience developing clients for common platforms across mobile, web, desktop, and TV platforms working across various cloud technologies, content management systems, and content delivery systems.
- Familiar with collaboration with UI/UX teams and design-related topics and methodologies.
- Bachelor’s degree or similar in marketing, engineering, computer science, or other technical field.
- Preferred:
- Experience with subscription software, driving user acquisition, engagement, and retention.
- Experience using the Atlassian suite of products including Jira and Confluence.
We’d love to hear from you if you have:
US IBD Sales Representative
Department: US Sales
Location: US, Midwest
Reports to: Head of US IBD Sales
We are looking for a Sales Representative for the Midwest Market, with a primary focus on actively supporting our premium network of independent bike dealers (IBDs) in IL, IN, MI, OH and KY
The Wahoo portfolio is exciting, innovative, strong, constantly innovating. As a premium brand our account ethos is “Quality over Quantity” and we strive to ensure that our dealers get the best support and brand experience the industry can offer.
A natural communicator with a passion for people, the ideal candidate will be able to apply strong account/relationship management skills, build brand awareness, grow revenues towards achieving company goals and work collaboratively with our support team.
Are you a natural communicator with bicycle industry experience, strong account/relationship management skills, a desire to build brand awareness, and grow revenue towards achieving company goals? Then throw your hat in the ring!
- Plan, manage and execute Wahoo’s sales initiatives within your territory to reach and surpass our sales goals driving revenue & profitability.
- Improve in-store presence of Wahoo products through enhanced merchandising and increased product distribution
- Train store personnel and act as evangelist for Wahoo products
- Build relationships and loyalty from management to the sales associate level in new and existing dealers through consistent communication and store visits
- Assist retail stores with purchases and managing in-stock levels
- Sell stores incremental displays and secondary merchandising locations
- Drive increased exposure for Wahoo by developing and implementing product demonstrations and marketing events at local dealers
- Provide regular feedback to Wahoo regarding store trends, new items and competitive activity
In this role, you will:
- 5+ years of experience in sales and key account management; ideally within the territory or retail experience in the cycling and fitness industry
- Bicycle industry experience a plus, sales experience a must
- Passion for cycling and fitness technology
- Knowledge and interest in consumer electronics. Ideal candidate is comfortable conversing on key topics such as smartphone technology, Apps, Bluetooth, ANT+ and Wi-Fi wireless standards
- Sound organizational and time management skills
- Excellent verbal and written communication skills
- The willingness to travel 50%-70% of your time
- A get sh*t done mentality
- The desire to join a high performance fast paced enthusiastic sales team
We’d love to hear from you if you have: