Wahoo Fitness - Shipping & Delivery

Shipping & Delivery

Where We Ship

Here is a list of all the countries to which we currently ship. Shipment of the Wahoo KICKR BIKE and KICKR BIKE SHIFT is limited to countries in bold.

  • Australia
  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Luxembourg
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Puerto Rico
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom of Great Britain and Northern Ireland
  • United States of America*

* PO Box and APO/FPO limitations apply. See below.

To purchase a Wahoo product in a country not listed above, please contact one of our international distributors.

Below are the standard shipping rates offered. Offers only valid for online purchases placed at wahoofitness.com.

UNITED STATES

  • FREE standard shipping (3-7 business days) available on orders all non-trainer orders over $40.
  • Orders under $40 will ship for $10.
  • FedEx 2-Day and Next Day services available for a fee.
  • KICKR Trainers ship to the contiguous US for $10 flat fee.
  • KICKR BIKE and KICKR BIKE SHIFT only ship via LTL Truck for $150 and cannot ship outside of the contiguous United States.
  • Shipments to Alaska, Hawaii, and Puerto Rico are available for a surcharge.
  • Shipments to Military posts are $10.

NOTE: Due to shipping regulations, products with a lithium ion battery cannot ship via FedEx Ground to Alaska, Hawaii, or Puerto Rico. Please note that your selected shipping method may be changed to meet these restrictions and the delivery time may be impacted.

CANADA

All product prices and shipping rates are listed in CAD. Duties and taxes are paid at time of purchase. Standard shipping (5-7 business days) for products is as follows:

  • KICKR BIKE and KICKR BIKE SHIFT can only ship to Ontario and Quebec at this time. The shipping cost is $250.00 CAD.
  • FREE standard shipping (5-7 business days) available on orders over C$200 excluding Bike Trainers and Trainer Accessories which ship at C$115 each.
  • Orders under C$200 will ship for C$25.
  • Duties and taxes are paid at time of purchase.
  • Customs may cause delays for all shipment methods.

UNITED KINGDOM

  • FREE economy shipping (2-3 business days) on orders over £20, except for KICKR BIKE, KICKR BIKE SHIFT and KICKR trainers
  • Express shipping available on all products for a fee.
  • KICKR trainers ship for a £10 flat fee.
  • KICKR BIKE and KICKR BIKE SHIFT ship by LTL Truck for £100. Orders will ship Tuesdays and Fridays.

EUROPEAN UNION

  • FREE economy shipping (2-4 business days) on orders over €54.99, except for KICKR BIKE, KICKR BIKE SHIFT, and KICKR bike trainers.
  • Express shipping available on all products for a fee.
  • Applies to shipments to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxemburg, The Netherlands, Spain, Sweden, Poland, and Portugal.
  • KICKR smart bike trainers ship for €40.
  • KICKR BIKE ships by LTL Truck for €150. Orders will ship Tuesdays and Fridays via LTL Truck. KICKR BIKE and KICKR BIKE SHIFT are currently only able to ship to Austria, Belgium, France, Italy, Germany, Netherlands, and Spain.

AUSTRALIA

  • FREE economy shipping on all orders over A$100, excluding KICKR BIKE, KICKR BIKE SHIFT, and KICKR bike trainers
  • Orders under A$100 are A$30 to ship.
  • KICKR bike trainers are A$45 to ship.
  • KICKR BIKE and KICKR BIKE SHIFT ship by LTL Truck for $A250.00. Orders will ship Fridays only.

NEW ZEALAND

A$10 shipping on all products, except Wahoo Fitness Smart Trainers, KICKR CLIMB, KICKR HEADWIND, and KICKR Desk that ship for $45 each

JAPAN

FREE economy shipping (3-5 business days) on orders over ¥22,000. KICKR bike trainers and orders under ¥22,000 will be charged ¥4,000 for shipping.

Shipping Information

NORTH AMERICA

All in-stock items will ship within 1-2 business days, regardless of shipping method chosen. If an item(s) is back-ordered and you wish to get information on the rest of the order please contact support. To protect our customers from credit card fraud, all orders are subject to manual review that may delay shipment.

PLEASE NOTE

  • Signature is required for delivery on all Wahoo Smart Trainer, KICKR BIKE, and KICKR BIKE SHIFT shipments.
  • We do not ship on weekends and the following major U.S. holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
  • All orders placed to PO Boxes or APO/FPO's will be delivered using USPS.
  • Wahoo Smart Trainers and Smart Trainer Accessories cannot be shipped to PO Boxes or APO/FPO addresses.
  • Canadian customers pay duties and taxes at time of purchase.

KICKR BIKE and KICKR BIKE SHIFT Shipments

  • KICKR BIKE and KICKR BIKE SHIFT only ship to the contiguous United States.
  • The KICKR BIKE and KICKR BIKE SHIFT shipping charges includes 'threshold delivery' of the KICKR BIKE to the delivery address, such as the front door or garage. It does not include moving the BIKE beyond the threshold of the delivery address or any setup assistance.
  • KICKR BIKE and KICKR BIKE SHIFT shipments will ship within 7 business days of purchase.

Carrier Delays

Once an order has been processed for shipment and picked up by the carrier, Wahoo Fitness is not responsible for courier, weather, or any other unforeseen shipping delays. We sincerely apologize for any inconvenience caused by shipping delays beyond our control.

Address Updates

Once an order has been placed, there is a very short period of time before it ships. Once an order has shipped, we can’t change the order or the address.

If your order is shipping FedEx and you need to change the address you can log into FedEx Delivery Manager and follow instructions to change the delivery. Wahoo is not responsible for an applicable charges.

Split Shipments

Please note that items in your order may ship from multiple locations based on delivery address and/or product availability. Please refer to the shipping confirmation email specifying the courier used along with the corresponding tracking numbers and fulfilled items.

INTERNATIONAL

All products purchased from WahooFitness.com will be shipped from one of our global warehouses - United Kingdom orders will ship from the UK, European Union website orders ship from Netherlands, Australian and New Zealand website orders ship from Australia, and Japanese website orders ship from Taiwan. All in-stock items will ship within 1-2 business days from one of our global warehouses, regardless of shipping method chosen. If an item(s) is back-ordered and you wish to get information on the rest of the order please contact our support team.

Products and apps are tailored for the local market of shipment. Product quick start guides and all Wahoo apps are localized into 7 languages - Japanese, Simplified Chinese, Portuguese, French, Spanish, Italian and German. Wahoo Smart Trainers and Smart Trainer Accessories ship with a electrical supply cord for the local market of shipment.

PLEASE NOTE

  • We do not ship on weekends.
  • For orders returned due to incorrect, missing address information, or any issues related to customs or importing, shipping fees are non-refundable.
  • Shipments to countries outside of the United States and not in the European Union, Great Britain, Australia, or Japan may take 2-4 weeks to arrive.
  • We can not ship orders to Australia or New Zealand P.O. Boxes or PostalPods.
  • Due to GPS product import restrictions, we are unable to ship GPS products to the UAE.

KICKR BIKE and KICKR BIKE SHIFT Shipments

  • United Kingdom, Germany, and Austria orders containing a KICKR BIKE or KICKR BIKE SHIFT will ship out on Tuesdays and Fridays.
  • Australia orders containing a KICKR BIKE will ship out on Fridays only.
  • The KICKR BIKE and KICKR BIKE SHIFT shipping charges includes 'threshold delivery' of the KICKR BIKE or KICKR BIKE SHIFT to the delivery address, such as the front door or garage. It does not include moving the BIKE beyond the threshold of the delivery address or any setup assistance.

Carrier Delays

Once an order has been processed for shipment and picked up by the carrier, Wahoo Fitness is not responsible for courier, weather, or any other unforeseen shipping delays. We sincerely apologize for any inconvenience caused by shipping delays beyond our control.

Address Updates

Once an order has been placed, there is a very short period of time before it ships. Once an order has shipped, we can’t change the order or the address.

INDUSTRY PURCHASES AND PRO DEALS

Discounted purchases made through our PROGRM industry purchase program, Rapha Cycling Club program, and TRAINR retail employee purchase program are not eligible for free shipping.

Order Information

PAYMENT

We accept a variety of payment methods that are safe and secure. For pre-orders and backorders on our websites, payment is taken at the time the order is placed.

FINANCING

In the United States, we offer a financing solution through Affirm. In Austria, Germany, Great Britain, Italy, and Spain we offer financing through Klarna.

ORDER TRACKING

To track your order, please visit your account and login or look up your order by using the tracking number in the shipping confirmation email you received. If you do not have an account, please contact customer support for tracking information.

TAXES & DUTIES

United States

In accordance with state and local law, orders within Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming are charged sales tax based on the county of shipment.

United Kingdom, European Union, Australia

All taxes and duties are paid at the time of purchase. Taxes are included in the price of the product, but are broken out and displayed separately under the VAT line item during the checkout and payment process. Shipping fees displayed at checkout include VAT.

New Zealand

Taxes and duties are not included at the time of purchase. Please note that you may receive a separate bill for taxes, duties, and any other import fees prior to delivery.

Japan

Orders shipping to Japan do not include the consumption tax of the destination country. Please note that separate import fees and taxes may apply.

Rest of World

Taxes and duties are not included at the time of purchase. Please note that separate duties, taxes and other import fees may apply.

Support & Customer Service

We have a team of people to answer your questions via our support website, and typically respond within 24 hours. If you have any additional questions about shipping and delivery, please do not hesitate to contact them! All of our product instructions are also available online.

Wahoo Fitness In Stores

For a list of stores that carry our products, please visit our Store Locator.

Wahoo Fitness International Distributors

If you are unable to purchase products from our website, please contact one of our international distributors.